FREQUENTLY ASKED QUESTIONS

The Casita hours are from 9:00am – 5:30pm, Monday through Saturday. We are closed on Sundays.

Our current ratio is eight children to one teacher.

The toys and classrooms are cleaned and sanitized after every class. We also encourage grown-ups to let us know if a toy needs cleaning by putting it in the ‘Wash Me’ bin located in the Casita. Any toys that were put in the mouth by the child, sneezed or drooled on goes in this box throughout the day to be sanitized. Teachers follow a detailed checklist and sign off upon cleaning.

We also periodically do a center-wide sanitization done by Raze. They carry out a professional nano photocatalyst coating that sterilizes and protects our surfaces from mold, VOCs, bacteria and viruses for a 6-month period.

Since the children and adults will be doing movement activities inside the classroom, we recommend wearing grip socks and bringing water bottles for the child that will not spill to avoid any accidents. A change of clothes for the children is also recommended especially since there will be sensory exploration or messy play activities. Grown-ups are required to wear socks inside the Centre.

Casita provides all necessary materials for our program so children can just come in and enjoy their classes.

For accompanied classes, we only allow 1 grown-up to go with the child inside the classroom due to limited space. Nonetheless, the Casita has an ‘open door’ policy in which grown-ups are always welcome to observe the class from outside the classroom. To avoid disruption and distraction, we strongly suggest limiting class viewing to a maximum of 1 minute.

To protect the wellbeing of all children who attend our classes, we strictly enforce a No Mobile Phone Usage in the learning areas. Photography and taking videos of the class and of other children is strictly prohibited. This will also ensure that grown-ups are fully involved in the activity with the child.

We understand that important events might coincide with the Casita classes. To help ease your time management, you may reschedule your child’s class through the Casita Booking Portal above using the two unique codes provided in the initial Confirmation Email sent.

To ensure proper class management, a maximum of 2 schedule changes are allotted for your child.

Procedure to reschedule a class:

1. Sign-in to your account

2. Cancel the original class registered

3. Make a new booking using the code provided in the email confirmation

If the dates for make-up classes do not match with your availability, we cannot guarantee a make-up class. Spaces available are on a first come, first serve basis.

A maximum of 2 missed classes can be rescheduled via the Casita Booking Portal. All rescheduled classes should be done within the registered term only and based on slot availability of classes. Missed classes cannot be accumulated to offset during the following term.

A missed make-up class cannot be rescheduled.

If you have to cancel your child’s class, we regret that we cannot give refunds for class cancellations initiated by the parents.

The Casita is closed on public holidays. If your child’s class falls on a public holiday, this has been taken into consideration in the payment process.

The Casita Class Schedule during Typhoons and Rainstorm Warning:

A. Red or Black Rainstorm Warning hoisted before 6:00 am onwards No classes for both AM and PM students

B. Red or Black Rainstorm Warning hoisted from 10:30 am onwards and before 11:00 am

• AM classes will continue

• PM classes are suspended

C. Typhoon Signal No. 3

Classes for children less than 3 years old (Tumblers, Wanderers and Explorers) – No classes for both AM and PM classes

D. Typhoon Signal No. 8

No classes for both AM and PM students

E. When Typhoon Signal No. 8 or above is replaced by Typhoon Signal No. 3 before 5:30 a.m.

Classes for children less than 3 years old – No classes for both AM and PM classes

F. When Typhoon Signal No. 8 or above is replaced by Typhoon Signal No. 3 before 12:00 p.m.

Classes for children less than 3 years old – No classes for both AM and PM classes

G. The Casita will not refund any fees, reschedule classes or be in breach of this agreement due to any event outside its reasonable control. These include, without limitation, any act deemed to be force majeure, fire, failure of public transport, official arrangements, government declaration, unrests, infectious diseases, epidemics, inclement weather (e.g. flooding, storms, typhoons), or other mandatory reasons outside of the control of The Casita.

The Casita lounge x playroom is a space for families to relax, share stories and create new and meaningful connections with other parents. We would love to see families and have a chat with everyone there. You may enjoy some coffee, light refreshments and snacks that are available to all registered children throughout the day. Playroom access is free for full term students while drop-in students enjoy the playroom on the day of their class.

We fully understand that for some adults and children,the removal of the mask mandate is entirely voluntary and we will continue to support any adult or child who prefers to wear a mask in Casita should they wish to. The Casita staff will not ask a child or grown-up to remove their mask, nor require them to wear one.

Baby-safe mats are great but may give toddlers a false sense of security when it comes to tripping or falling. In the real world, mats aren’t always available. Toddlers get more sensory input from hardwood floors. This informs how their bodies should adjust, especially when they trip or fall, thus preparing them for the real world setting. While we believe in the benefits of a hard floor, we still want our grown-ups to be vigilant and aware of our toddlers movements in The Casita.

Our playgroup classes are a holistic experience that exposes children to music and movement by Zumbini®, sensory exploration, and school readiness skills such as early literacy, numeracy, socialization and practical life.

Casita has classes based on the age of the child. However, we consider other factors such as social emotional development and class readiness as well. Children may be kept at a younger class or promoted to an older class as appropriate.

The Casita Playgroup age groups are as follows:

• Tumblers (6-12 months): Tumblers for babies is a 45-minute accompanied class that combines heuristic play with the music and movement activities of Zumbini®.

• Wanderers (1-2 years old): A 60-minute accompanied class that combines the music and movement activities of Zumbini® with circle time activities and sensory exploration.

• Explorers (2-3 years old): A 60-minute transition class that combines the music and movement activities of Zumbini® with circle time activities, practical life skills and sensory exploration. This class is perfect for children as they move-up into a new environment and adapt to an unfamiliar setting.

• Adventurers (3 - 5 years old): A 60-minute unaccompanied class that harnesses the power of imaginary pretend play through thematic lessons that combine the music and movement activities of Zumbini® with circle time activities, story time, process art activities and sensory exploration.

Note: Because children develop at their own pace, the class age range is more of a guide than a rule. Teachers will be on hand to discuss where your child would benefit the most at this current moment in their learning journey. Classes are most developmentally appropriate for as follows:

Tumblers

• Crawlers

• Preparing to walk

• Cruisers

• Rollers

• Tummy timers

• Graspers

• Lap babies

Wanderers

• Walkers

• Toddling Ninjas

• Runners

• Tiptoeing kiddos

• Twirlers

• Knee-bouncers

• Kangaroo kids (Independent but still needs grown-ups support)

Explorers

• Verbal children

• Questioners (Why stage)

• Imaginative children

• Team players

• Cooperative gamers

• The singing child

• Graspers

Adventurers

• Play games of make-believe

• Understands “mine” and “yours”

• Talks about their likes and dislikes

• May tell stories that stay on track

Wundertime is our dedicated free play time from Mondays to Saturdays, 9:00-5:30pm. The drop-in rate is $120/child. A max of 2 parents/caregivers may accompany their child/ren.

We also have a package for 10 passes for $1,000. The passes have a 3-month validity period from date of purchase. You will be given a Wundertime Pass Card on your first play session to track your pass consumption. You will need to bring this with you every time you drop by the Casita. A pass can also be used for your child's friend/s if you would like to invite them to Casita for a playdate.

Absolutely! Spend time as a family or have a fun playdate at Casita. You may check Wundertime for different types of play passes. The Casita playroom can accommodate a maximum of 20 children. We highly recommend calling us in advance to check availability, especially during the weekends, and see if there are any community events or private parties. Full term students can come and play for free anytime while drop-in students are free to play on the day of their class.

You can definitely just swing by and pay in the Casita - either for a drop-in session or a pack of 10 sessions.

If you wish to pre-purchase for your convenience, you can click here to purchase online. After paying via credit card, your credits will be visible in your account in the booking system. Simply tell us your name when you visit the Casita so we can update your Wundertime Pass Card and your online account.

We wouldn’t want to stop your little one from playing. Our philosophy is to preserve the essence of childhood and let children play to their heart’s content - and there is no time limit for this.

Yes, you are most welcome to stop by and play anytime of the week from Mondays through Saturdays.

The 10-Pack Play Pass needs to be used within 3 months after date of purchase. The single session pass is valid only for the day of entrance.

Parents who want to share class credits across their children or with two other playmates. b. Parents who want their child to have multiple classes on a weekly basis to establish routine.

• 20 class credits within a three-month period upon the date of class pack purchase

• 1 Welcome Bundle

• 1 Zumbini App code

• Free playroom access during the student’s class day

A maximum of 3 children can share a class pack. There should be only 1 primary user account that will input the details of the 3 children so that the credits can be shared among them.

It is valid for 3 months upon the date of purchase. All credits must be used within this period. Any unused credits after the expiry date will be forfeited.

Yes, you can reschedule two classes within the three-month period.

A maximum of 40 people (both grownups and children) will be allowed onsite. This can be increased or decreased according to government health and safety measures.

Depending on availability, you may rent the space on Saturdays and Sundays, inclusive of setup and cleanup. An extra hour until 6pm can be booked at an additional cost.

It is recommended to book as early as possible to secure your date. The latest you can book an in-center party is (1) week before your event date. For all mobile parties, we recommend booking at least 2 weeks before your preferred date.

Kindly fill out our inquiry form here and we'll reach out to you as soon as we can.

Yes, you can. You may book an In-House Private Party where you rent the entire space. The rate is $6,500 for three hours, inclusive of setup and cleanup time. An additional hour to extend to 6pm is $1,500.

The Casita private party package is $9,500. This includes:

• Three (3) hours space rental, inclusive of setup and cleanup time. An additional hourly booking is $1,500 per hour.

• Full use of the entire space including classrooms, Wunderspace and available toys and materials.

• A choice of a complimentary 30-minute activity:

  • Zumbini® session - music and movement for mixed age children (ideal for 6 months to 4 years old)

  • Baby Sensory Play - sensory exploration station for babies and young toddlers (ideal for 6 months to 2 years old)

  • Mud Kitchen - sensory play using our mud kitchen for mixed age children (ideal for 3 to 6 years old)

  • Wunderspace Workshop - a themed communal art activity for kids and grown ups to work on together (ideal for 3 years old and older)

  • Build and Play - build a structure together with our open ended play essentials and art materials (ideal for 4 years old and older)

• Birthday song and candle blowing facilitation

You may also choose to upgrade your complimentary activity to one of the 60-minute workshop activities below:

• Tie Dye Shirt Making - 3+ years old

• Slime Station - 3+ years old

• Biome Jar Making - 3+ years old

• Colour-A-Bag - 3+ years old

• Sand Art Bottle Creation - 3+ years old

• Clay Figurine Moulding - 4+ years old

Yes we do. You can choose among these 60-minute activities:

• Zumbini® fun: 6months-4 years old

• Tie Dye Shirt Making - 3+ years old

• Slime Station - 3+ years old

• Biome Jar Making - 3+ years old

• Colour-A-Bag - 3+ years old

• Sand Art Bottle Creation - 3+ years old

• Clay Figurine Moulding - 4+ years old

Price Tiers:

• Up to 20 kids - $8,500

• Up to 30 kids - $10,500

Add On Travel Fee:

• $500 for Kowloon

• $1,000 for NT and Outlying Island

We offer the following add-ons:

• Additional Hour for Space Rental: $1,500 per hour

• Custom Designed Digital Invitation: $500

• Custom Designed 6ft x 4ft Foamboard Backdrop: $1,800

• A more elaborate central backdrop design, production and set up: $3,500

• Photography: $2,500/hr

• Add-on Grazing Table:

  • $6,800 up to 15 pax

  • $8,800 up to 25 pax

  • $10,800 up to 35 pax

• For all client-initiated cancellations made more than 1 week in advance of the booked event date, a 50% refund of the total package fee will be given (outside of any purchased items from other vendors).

• For all client-initiated cancellations made 1 week or less before the booked event date, there will be no refunds made.

In the event that you are forced to change the booked date due to a valid reason approved by the Casita team, we will make every effort to support the new date based on our availability at no charge. Outside of this, there will be a rescheduling fee of $1,500 to move the event to an available schedule.

Yes. All grown-ups are required to wear socks in our Casita. We do however understand if children 0 – 2 years old feel more comfortable walking barefoot.

You or your vendor/s will be responsible for setting up your decorations and taking them down. Casita staff will be on hand to assist you as necessary. Your booked time should take into account your setting up and cleaning up time.

You may only use materials that will not cause damage to our interiors and equipment such as blue tack and magic tape. Any damage/repair/replacement needed shall be charged at cost to the client accordingly.